"Told me there was nothing more they could do for me"

I was misdiagnosed by my GP surgery 4 times before having to insist on a referral to ENT which was at Crosshouse Hospital Kilmarnock.

I was given an appointment a 8-10 weeks later and saw a particular Doctor who was excellent and took the time to listen to my symptoms and made a physical examination on my nasal passage and ear canal diagnosing a Eustachian Tube Dysfunction prescribing a steroid nasal drop with a follow up appointment to be made 2 months later with him.

When booking the appointment on the way-out the secretary said the Dr I had seen was not be available for two and a half months and would this be ok, I said yes and left with the medication which was used religiously as prescribed.   My symptoms improved slightly over the time before my next appointment but not significantly.  

I returned for my follow up appointment and was taken a back when I entered the room not to find the Doctor I was to see but another Doctor who appeared not to have made any effort to read my notes asked me what was wrong with me.  The doctor made what I felt was a half hearted examination and told me there was nothing more they could do for me. Said they'd give me a prescription nasal spray I could try for 6 months. I asked if I would then come back to see them and the reply was very short saying they can't cure everything and this was the best they could do?!

I left and asked the secretary if it would be possible to see the first doctor I was given a number to call to see if I could arrange this which I rang and was told it would be requested to a senior member of the department, the answer was no.   I was told I could complain about the treatment I received by the second Dr which I duly did. I received a phone call to tell me that my complaint was not being taken any further as the senior member of the department agreed with that Dr's assessment, I was given some information about the lack of care but still no further appointment? ?

My symptoms are still continuing, I think if I had seen my original Dr on my follow up appointment I would be on the road to recovery as they actually seemed to have a duty of care to patients.