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Out of hours surgery care

Posted By Fifer to Borderer

"Out of hours surgery care"

About: Lanarkshire Community Services / GP Out of Hours service NHS 24 / NHS 24 (111 service)

(as the patient),

I called NHS24 about a badly infected elbow and from start to finish I can’t fault and wish to praise the friendly, helpful and excellent  care I was given.  The initial call to NHS24 warned me I would get an appointment within 4 hours however 10 minutes later I was given an appointment and travelled an hour to be seen (the joys of living in a rural location at the boundary of two local authorities).  On arriving in Hamilton friendly faces greeted me, drugs were prescribed, wounds washed and dressed, instructions given as what to do next day and off home we went relieved that all was well. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 24/01/2019 at 13:00
Published on Care Opinion at 14:12

picture of Shona Lawrence

Dear Fifer to Borderer

Thanks so much for sharing positive feedback on your experience of NHS 24 and NHS Lanarkshire Out of Hours Service. So sorry to hear about your elbow, which does sound sore, but hopefully you are now on the mend.

It would be great for us to be able to pass your complimentary feedback to the staff who managed your call to NHS 24. Our staff work hard to ensure that patients get the most appropriate care, so it is always good to share good feedback with them. Your story is a fantastic example of joined up working, which is especially important to patients who live rurally, and one to be celebrated!

I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk. With some additional detail, I would be able to trace the staff members and share your story. I would also share any additional detail with my colleagues withn NHS Lanarkshire who, I am sure, would be delighted to share with their staff also.

I hope to hear from you further.

Thanks again and take care.

Regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Frances Brownlie, Out of Hours Coordinator, Camglen Locality, South Lanarkshire health & Social Care Partnership 5 years ago
Frances Brownlie
Out of Hours Coordinator, Camglen Locality,
South Lanarkshire health & Social Care Partnership

Submitted on 26/01/2019 at 12:09
Published on Care Opinion on 28/01/2019 at 11:17

picture of Frances Brownlie

Dear Fifer to Borderer

Thank you very much for your positive feedback on your experience with NHS24 and NHS Lanarkshire Out of Hours service, it is always lovely to be able to pass such a positive experience onto the staff invovled in your care.

I hope your elbow has fully settled and I'm delighted that staff were able to reassure you that all was well.

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