This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Varicose vein surgery"

About: The Royal London Hospital / Vascular surgery

(as the patient),

Hi, I just wanted to send through a huge thank you to everyone at the Royal London who helped me when I came to get my varicose veins removed. I'm short on names but send my thanks to everyone who helped me. The surgeon Martin was patient, and answered as many of my long list of questions as was possible. The Anaesthetist assistant (or OPR/OPD/I forget the acronym) was so kind and understanding which helped me feel as at ease as possible. The HCA  was great at her job and I appreciated that we were able to have a laugh in what would be an otherwise stressful time for me. The recovery room nurse Lina was professional and made sure I had everything I needed before leaving (personal belongings, discharge advice, called my friend to collect me etc). The nurse who took me to the holding bay was reassuring. Even the sister who took my pre-surgery swabs was amazing to deal with. I live in this country by myself, far away from my family and I'm really so thankful for what everyone did. I think this is a prime example of how when the NHS works well, it works WELL. Thank you so, so much. Words cannot express how thankful and appreciative I am of everything you did for me.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust
Submitted on 25/01/2019 at 09:44
Published on Care Opinion at 14:30


Dear Nee

We are very pleased to hear about the wonderful experience you had at Royal London Hospital and thank you for taking time to share this feedback with us.

We are inspired by this wonderful example of great team work in Vascular surgery and we will share your comments not only with the vascular team but widely within the organisation as an example of how great team work positively influence patient experience.

We hope you are recovering well and should you wish to discuss your feedback with us any further, please don't hesitate to contact our PALs Team on 0203 549 2040 or email RLHpals@bartshealth.nhs.uk

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k