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Changes??

Story from nhs.uk

"Changes??"

About: Brockhurst Medical Centre

This used to be a smashing surgery that supported patients and made you feel involved. Recently there is little availability to see the practitioner of choice, routine appointments take 3-4 weeks to be seen and when anyone tries to raise concerns with the practice they are left invalidated and told it is none of our business. A two tier service via facebook is in practice and any voice of concern is treated with disdain

All in all a poor show.

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Responses

Response from Brockhurst Medical Centre 5 years ago
Brockhurst Medical Centre

Submitted on 10/02/2019 at 15:04
Published on nhs.uk at 16:05

Dear patient

I am most grateful for you taking the time to register your feedback and I am sorry to hear that you are not happy with the practice currently.

I would very much welcome the opportunity to have a discussion with you regarding the issues you raised in your feedback especially the comment regarding 'when anyone tries to raise concerns with the practice they are left invalidated'.

I would urge you to make contact with me via the reception to agree a mutual convenient time to discuss your feedback.

Once again, thank you for taking the time to feedback to us, please be assured we do take all comments very seriously and welcome the opportunity to work with you to 'right any wrongs'

Kind regards

Kate Rosser

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