This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

This service would improve greatly

Posted By neptunekp39

"This service would improve greatly"

About: Broadmoor Hospital

(as a service user),

There are many, many good people for who caring is their intrinsic nature that work at Broadmoor. Thank you.

When someone takes the time and effort to make a complaint it seems that Broadmoor is determined to keep complaint numbers to a minimum. This seems due to a nature of trying not to uphold any complaints as opposed to trying to get to the bottom of what has aggravated the patient and making ands. Patients may have difficulties wording accurately a complaint. If Broadmoor were quicker at trying to read between the lines and respond and act on complaints the service would improve greatly.

Recently I have been subjected to a cold seclusion room with emergency clothes (that was not needed in my opinion and that hold no heat) which did not feel enough and then bright lights all night.

 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Terry Fegan, Nurse Consultant, Broadmoor Hospital, West London NHS Trust 5 years ago
Terry Fegan
Nurse Consultant, Broadmoor Hospital,
West London NHS Trust

Submitted on 14/02/2019 at 08:22
Published on Care Opinion at 12:45

Dear neptunekp39,

Many thanks for your posting and thank you for acknowledging the caring nature of the staff. You raise some good points; I am aware of a complaint that has been made in relation to this issue. I think people looking into complaints try and gather all the facts and make a judgement on what they see in front of them.

I understand that some patients do need support in making a complaint and our independent advocacy service is always willing to help with this process.

I take your point if you found the seclusion room cold and to bright, I can only apologise for this. Ward staff do need to ensure patient safety but I will speak to you and the team to see if there is anything we can do to address the temperature and the light issue.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k