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INCREDIBLY EXCELLENT SERVICE

Story from nhs.uk

"INCREDIBLY EXCELLENT SERVICE"

About: Brighton and Sussex University Hospitals NHS Trust

Good morning

I would like this email to go to the Senior Management team and also the Brighton Cancer Centre.

I begun to have some concerning symptoms that might have been connected with my Non Hodgkin's Lymphoma.

* I phoned the Cancer Centre Monday 7 January and spoke to a member of staff in the Centre.

* I received a call from the PET scan team that same day and they arranged a scan for me on the Thursday.

*I received a telephone call Monday afternoon from the nurse specialists , to say the scan results will be discussed at the multi discipline team meeting on Monday 14 January.

I had the scan as planned and as promised I received a call on Monday 14 saying scan results are good. The details would be relayed to my GP for a pre-arranged appointment with her on Wednesday 16 January.

So within a week I’d had EVERY necessary attention possible.

Thank you isn’t enough but it’s all I can say.

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Responses

Response from Brighton and Sussex University Hospitals NHS Trust 5 years ago
Brighton and Sussex University Hospitals NHS Trust

Submitted on 22/01/2019 at 09:55
Published on nhs.uk at 10:05

Dear Angela

Thank you so much for taking the time to contact us, I was so pleased your experience was so positive, at what must have been a very worrying time.

I will ensure that this is shared with the relevant staff, who I know will be most grateful.

With bets wishes

Jane Carmody

Head of Patient Experience, PALS & Complaints

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