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Thank you all, you do a wonderful job

Posted By Thankful relativd

"Thank you all, you do a wonderful job"

About: University Hospital (Coventry) / Accident and emergency West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as a relative),

I would just like to say a huge thank you to the WM ambulance service for the excellent service they have given to my Husband as we had the need to call them twice over the last 3 months. The paramedics on both instances were caring, reassuring and vet professional.  

Once admitted the Emergency Team in A and E again were caring and professional in their whole treatment. We can’t believe the pressures these guys work under and the fact they are constantly havsing to process patients with no time between cases.

Thank you all, you do a wonderful job.

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)

Submitted on 16/01/2019 at 11:36
Published on nhs.uk at 12:06

Thank you for taking the time to share your recent experience of University Hospital's Emergency Department.

I was pleased to read your praise for the ambulance crew and have passed your message onto West Midlands Ambulance Service who cared for you.

We are pleased that you managed to get the care you needed quickly and effectively at University Hospital, thank you for your kind comments. This is a very busy period but we pride ourselves on providing the best care possible for anybody who needs it.

We appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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Response from West Midlands Ambulance Service University NHS Foundation Trust 4 years ago
West Midlands Ambulance Service University NHS Foundation Trust

Submitted on 29/01/2020 at 11:22
Published on nhs.uk at 13:12

Hi,

Apologies for the delayed response. We're so glad to hear your husband received caring, reassuring and professional treatment from WMAS Paramedics. Thank-you for your kind words and for taking the time to share them with us. Best wishes.

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