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Making podiatry appointments

Posted By avocetzt97

"Making podiatry appointments"

About: Adult community health services / Podiatry

(as a service user),

I have been referred to have podiatry treatment in Somerset, its impossible to make an appointment. The letter instructs me to call a central booking service number, for the last 3 days I've tried on numerous occasions at different times of the day only to get the same message, ie that they are busy, please try later. my letter says I have less than a week left to make an appointment after which I will need to be referred again and will be back to square one. 

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Responses

Response from Emma Davey, Director of Patient Experience and Engagement, Somerset NHS Foundation Trust 5 years ago
Emma Davey
Director of Patient Experience and Engagement,
Somerset NHS Foundation Trust

Submitted on 15/01/2019 at 21:41
Published on Care Opinion on 16/01/2019 at 10:18

picture of Emma Davey

Hi there,

Thanks for getting in touch with us to share your difficulties getting in touch with our Physiotherapy team and I am really sorry that this has caused you upset and frustration.

We are really aware of the challenges trying to access our booking lines at present and completely agree that this is not good enough - as such, the service manager has been working hard to source additional support for the booking office team and has also asked for support from our IT colleagues with regards to the many reported concerns about the telephone queue system. Please do not worry that you will need to be re-referred if you are not able to get through as we know that we do not have a robust system at the moment and that people are trying hard to get in touch as described in their appointment letter.

I hope you will be reassured that we are taking these issues seriously and are determined to ensure we have an efficient booking system back in place very soon. In the meantime, please do get in touch with our PALS team on 01278 432022 if you would like to chat this through further.

Kind regards,

Emma

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