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"Allergy Testing - Dermatology"

About: Leicester Royal Infirmary

My allergy testing scheduled for Nov 2018 (which came through 9 months after referral) was cancelled with the excuse no staff in the department which seemed bizarre being that this clinic is packed.

Any way rescheduled for mid-Dec 2018 and tests done all okay although I was interrupted during the consultation of explaining when my condition started my products and it was cut short.

Finally, on 27 Dec 2018 the letters (2 of the same detail) opened and not marked Private & Confidential arrived detailing what I am allergic to and i notice it is addressed incorrectly to e at No 5... whereas I live at No 15....

Furthermore, the letter is thanking a doctor as the referral in fact I was referred to by another doctor.

It lists the allergent chemicals in brief no detailed explanation and there is no follow up appointment which I find odd because when I was due for testing in Nov 2018, I had a follow appt at General Hospital with the original doctor on 26 Nov 2018 and when I met him it transpired that appt should have been cancelled as I hadnt had the test yet.

He then went on to say at that time "I will see you at the LRI and after your allergy test in Dec 2018".

Now that I have had my tests in Dec 2018 where is the follow up at the General with this doctor or his team.

I find the whole experience bizarre its a case of job done - no aftercare discussion - shoudnt there be one?.

I must state the staff were very very good clear polite.

Not so the area for the test - the 'aprons' we had to wear were left in a heap and I just picked one which others would have worn which is quite unhygienic being that people are being tested on what is on their skin.

My main concern is lack of concern and privacy in addressing my letter to the incorrect address at No 5 ….- obviously the recipient at the incorrect address had opened my envelopes and somehow checked my name and delivered to through my door at No 15....

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary
Submitted on 22/01/2019 at 12:16
Published on nhs.uk at 13:06


Dear Nas,

I’m very sorry to read about your experience and the letter being incorrectly addressed. I'd like to talk to you about your experience and look into the issues further for you. Please could you call me on 0116 258 6314 or email jodie.bale@uhl-tr.nhs.uk – with your details (outline, NHS number, name, DOB, telephone number).

Thank you,

Kind regards,

Jodie Bale

General Manager – Specialist Medicine

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