"My experience since the merger has been upsetting"

Before the merger, I was happy with the service provided by Heathville Medical Practice. The first problem came when I rang to make an appointment for a follow up blood test that the doctor themselves had asked me to make, to be told by the receptionist that they couldn't do anything until after the merger had happened, and to ring back 1 month and a half later. During this time I had a mental health breakdown and the only way I was able to get help was by ringing 111 and them getting me an appointment. I have had problems with my prescription being sent to the wrong pharmacy, and I had to walk up to the surgery to sort it out as ringing is no use. I've had to wean myself off my antidepressants because I couldn't get an appointment via the app, ringing was no use, and I was too exhausted to walk to the surgery. I was also told by a doctor who knew I was being treated for an eating disorder that I should "try clean eating" and "most foods in the supermarket are not good enough sources of nutrients". The fact that I didn't relapse is entirely down to the dietician who was treating me telling me that this was all rubbish. Getting treatment that has been recommended by a doctor at the surgery (follow up blood tests etc) is almost impossible. I don't feel like the doctors can do their jobs properly, the reception staff must be stressed beyond belief and I will be leaving as soon as I am able.