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Care Opinion

Basic nursing care

Posted By Cyprus

"Basic nursing care"

About: University Hospital Hairmyres / Care of the Elderly (Wards 13-16)

(as a relative),

Recently a relative spent some time in ward 12 hairmyres hospital. What was noticed was there seemed to be no basic nursing care in this unit. The Nursing staff I saw seem to spend time around desk. Whilst my relative was in this ward on oxygen there were no mouth care trays and every time we visited which was most days our relatives mouth was in a mess due to oxygen therapy. There was the exception of two staff nurses otherwise nursing staff we came across were very unhelpful. Also our relative would have only received assistance to feed when family in attendance as they were unable to manage this basic need. Staff in this ward need to remember these patients are someone's loved relative.

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Responses

Response from Kirsty McMillan, Deputy Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Kirsty McMillan
Deputy Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 10/01/2019 at 08:11
Published on Care Opinion at 08:42

picture of Kirsty McMillan

Dear Cyprus

Thank you for taking the time to post your feedback on the care opinion website. As an essential part of my role as senior nurse for medical services in University Hospital Hairmyres I review all feedback available for my areas and myself and my team use this to reflect and learn so we can continue to grow stronger and strive to provide high standards of care.

I am sorry to learn that you and your relative did not have a positive experience whilst in Ward 12. I know the team in this ward work hard to deliver a high standard of care and will be very disappointed to learn that you have not felt this was the case.

Please can I ask that you contact our patient affairs department on 01355 585325 to provide us with more information/details to allow me to look into your relatives experience further.

Kind Regards

Kirsty

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