"Cancelled Appointment"

About: Crosshouse Hospital / Day Surgery Crosshouse Hospital Day Surgery KA2 0BE

Posted by Lees09 (as the patient), 5 years ago

I was due to go into Crosshouse Hospital Day surgery at 1300hr injection into my hip for a hip replacement diagnosis. The appointment was cancelled at 0930hrs. I know it was the holidays but still not heard back from Crosshouse hospital.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/01/2019 at 08:27

Published on Care Opinion at 08:43

Dear Lees09,
How disappointing, you possibly had yourself geared up for it and now feel let down and a bit 'at sea'. I am sorry your appointment was cancelled and that you still don't know when your replacement appointment is. I wonder if I can help. If you would like to drop me an email to eunice.goodwin@aapct.scot.nhs.uk with some details, I will look into it for you.
Best wishes,
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/01/2019 at 13:20

Published on Care Opinion at 14:29

Dear Lees09,
Thank you for contacting me off-line. I will let you know what I find out as soon as possible.
best wishes,
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/01/2019 at 14:51

Published on Care Opinion at 16:39

Dear Lees09,
I am glad you now have your rescheduled appointment for your procedure.
All the best for it,
Eunice

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Update posted by Lees09 (the patient) 5 years ago

Once again great help thank you so much

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/01/2019 at 16:41

Published on Care Opinion on 11/01/2019 at 11:39

You are welcome Lees09,
Eunice

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