"Worries allayed"

About: Hinchingbrooke Hospital

Rang A&E twice to find out on progress of my husband.

Was told the first time that he was in with the consultant and the second that he was having a blood test.

Since he had his mobile turned off the receptionist offered to pass on a message to ask him to contact me so that I was aware of when to collect him.

Absolutely delighted by her proactive approach and also by the courtesy of the switchboard operator (a man) who made the contacting process much less stressful than it might have been.

The receptionist rang me back to update me.

I am very grateful.

Of course I wasn't at the hospital but have filled in where my husband was.

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Story from nhs.uk


Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 16 months ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust
Submitted on 11/01/2019 at 15:50
Published on Care Opinion at 16:52

Thank you for taking the time to respond following your visit to our hospital. It is always a pleasure for our staff to read comments such as yours and I will ensure they are passed on.


Lesley Crosby

Deputy Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful