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"Treatment for stroke"

About: Nottingham University Hospitals NHS Trust - City Campus / General medicine Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

(as a service user),

I have had a visit from Joanna this week and she carried out her check on my progress with professional understanding and common touch after my stroke last March. i did tell her a joke but she did'nt get it mainly because she did not expect to be told jokes, Clearly a very nice person with a human touch.

I would like to take this opportunity to complain about my treatment I received at A&E Queens Med last August. I can well appreciate the pressure this department is under however I was horrendous to say the least. Without going into details my reaction was surely it does not have to be this way. I had suffered a stroke seen the adverts on the tv re strokes only to be treated with delay and indifference. I repeat surely it does no have to be this way!

 

However in March I was transferred  to the City and there I was treated very well indeed in every way and concluded that these nurse were indeed angels and very understanding and caring and the food was good I even wanted to contribute in some way in appreciation of the treatment i received.

I repeat it surely does not have to be this way!

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Responses

Response from Nottingham University Hospitals NHS Trust 5 years ago
Nottingham University Hospitals NHS Trust
Submitted on 10/01/2019 at 13:44
Published on Care Opinion at 14:29


Thank you for getting in touch and raising your concerns with us concerning your care. I’m sorry to hear that you felt let down by our department. Since your visit we have opened our new Urgent and Emergency Care Centre, including our expanded adult Emergency Department, which is part of a programme of work to improve the overall experience for our patients and staff. However, it would help us to hear more about your experience so we can learn what went wrong for you and where we can make appropriate changes if needed. Please contact me on 0115 924 9924 ext 63700 if you’d like to discuss this further so that we can listen to your concerns.

I am glad you had good care from our Stroke Team at City Hospital. I will share your kind words with my colleagues there.

Kind regards

Clare Mayfield

Emergency Department Matron

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