I have been having treatment with the Royal Liverpool Dental Hospital for a short while now. I'm not sure if there is a problem with their booking system but 3 times now I have been given an appointment time which isn't the right one. First I sat & waited an hour only to find out I wasn't actually booked in, second time around I was double booked & the third time the appointment time I was given was incorrect. Like many patients, I work full time so I have to lose hours in work or make up time because of this.
It would be nice if the people I speak to on the phone apologise but they never have so far. I appreciate we are lucky to have this service in Liverpool, it's just a shame this part of the service doesn't seem to be working so well.
"3 times now I have been given an incorrect appointment time"
About: Royal Liverpool University Dental Hospital Royal Liverpool University Dental Hospital Liverpool L3 5PS
Posted by Tillymint (as ),
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