"e-referal service"

My daughter logged on to try to book an appointment on-line. Once we got to Warwick hopital page there was no button to take us through to bookings.

So we had to ring the booking phone numbert to book the appointment rendering the on-line booking system useless.

In addition the person my daughter spoke to had never used the on-line booking system and had no idea how it work and couldn't talk her through it. Why doesn't the NHS train it's staff ????

We still have no idea how on-line booking works. It may nor work at all.

Another half baked NHS system!!!!!!!!!!!