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Manners cost nothing

Story from nhs.uk

"Manners cost nothing"

About: Shotley Bridge Hospital Site

I called into urgent care centre at shotley bridge hospital for some advice and was told i would have to wait 1-2 hour before i could speak to someone when i was able to speak with someone the way she spoke to me was very rude and as if she wasnt intrested and didnt care all i wanted to no was is it safe for me to be around my boyfriend's son while he has chicken pox as i am 15weeks pregnant its was absolutely disgusting the way she spoke to me

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Responses

Response from Shotley Bridge Hospital Site 5 years ago
Shotley Bridge Hospital Site

Submitted on 09/01/2019 at 13:51
Published on nhs.uk at 15:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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