"parking and patient discharge"

my mother had a fall at home while i was out and she went to a&e . i came home to find the lights left on and no information left as to her whereabouts.

was totally ignored by the receptionists on a&e they both seemed to hope the other person would speak to me. eventually i got into a&e and found my mother.

she was taken to the observation ward and the staff on that ward were very helpful

it was decided to keep her in over night. i gave them my contact number so they could let me know of any changes. i rang the ward the next afternoon they said she had one more lot of test results to come, they asked for my contact number again and said they would call me when she was ready . they rang back about 9pm and said to come and collect her. upon arrival at the ward i was told the pharmacy was shut and gave me a presription for the medicine that can only redeemed at the hospital pharmacy.

they had no idea of the opening times ,another car park scam having spent £6.50 on the car park on the day she was admitted , they now hope to get more money while i visit the pharmacy.  got home settled mother in then looked on the website guess what no pharmacy department listed , no opening times no information at all.