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Care Opinion

Never once saw person in charge of ward

Posted By Riversidemale

"Never once saw person in charge of ward"

About: Pilgrim Hospital

(as a service user),

Whilst in hospital I felt that the Nurses were overworked having no time to spend with patients. The doctor I saw had no bedside manner what so ever. 

The ward cleaners seemed terrible I never saw them once wipe a top down move things out of the way to clean behind. The floor was mopped once in the 4 days I was there.  

No one came and checked their work and never once saw person in charge of ward. 

I was told I needed a blood check at 9am waited till after 5 pm for someone to take my blood then discharged at 9 pm at night. 

The whole thing was a disgrace. 

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/12/2018 at 13:06
Published on Care Opinion on 24/12/2018 at 09:49

picture of Jennie Negus

Dear Riversidemale - I was so sorry to read about your experience and from your description I can appreciate how you feel. Would you be able to email pals@ULH.nhs.uk with a little more detail so we can look into which ward and feedback to them how you felt and put right the things you have highlighted?

Again I am really sorry.

Jennie

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