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Unhappy with treatment

Story from nhs.uk

"Unhappy with treatment"

About: Amwell Group Practice

The surgery is very nice inside, the reception staff are not very helpful and I feel that the doctors did not care about my health.

I attended and was not treated with the respect I deserve from one of the doctors. I have medical issues which I felt are not being addressed.

I was also chucked of the register due to them moving the catchment area and I was not informed of this happening. I got a letter when I got back from holiday telling me to find a new GP.

They have a lot of issues which they need to work out as this could be a nice GP service but right now it’s not.

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Responses

Response from Amwell Group Practice 4 years ago
Amwell Group Practice

Submitted on 05/08/2019 at 12:05
Published on nhs.uk at 13:07

Dear Patient

I am very sorry to hear that the service you received from the practice did not live up to expectation.

If you did want to discuss the circumstances with me, I would be happy to do so.

Please do contact the practice and ask to speak with the Practice Manager.

Yours

Amwell Group Practice

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