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Care Opinion

Happy with service

Story from nhs.uk

"Happy with service"

About: The Royal London Hospital

Recently gave birth at the Royal London Hopsital. Very happy with the service I received except the antenatal appointments and telephone lines never get picked up which means hard to get through to someone via phone other than that I’m happy with the maternity unit.

Would like to thanks all the midwives and doctors that assisted me in my fairly quick delivery. Will defeniatly recommend others.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital

Submitted on 17/12/2018 at 13:06
Published on nhs.uk at 14:06

Thank you for taking time to contact us with feedback. Congratulations on the birth of your baby. We are pleased to hear that you were happy with the care provided in maternity at Royal London.

We have forwarded your comments to the Head of Maternity so they can look into the concerns you have raised regarding accessing the antenatal telephone lines.

Thank you for your feedback which we value as it enables us to improve our services. Should you wish to further discuss your feedback, please don't hesitate to contact us via PALS on 0203 594 2040 or email RLHpals@bartshealth.nhs.uk

Kind regards

Faith

PALS & Complaints Team

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