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"My child’s visit"

About: Royal Hospital for Children (Glasgow) / Day surgery

(as a parent/guardian),

We were made to feel very relaxed and comfortable from staff who checked details as you came in to every other .member of staff.  The nursing staff could not  have been more caring and supportive.   We were kept aware of what was happening.  My son was put at his ease.  Anaesthetic staff were fabulous with him.  Reassured me when I had to leave him.   Staff chatted with you while he was in recovery but still giving him their full attention.

The Doctor who had operated checked on him 3 times and gave me full information.

The nurse who spoke to us in the morning had ensured their was brown bread for his toast .  The nurse who made it ensured it was made the way he has it made.  This is very important to a child with ASD.

A higher level of care could not have been given.

Thank you

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 18/12/2018 at 12:33
Published on Care Opinion at 12:57


picture of Pamela McGoldrick

Dear Mum Fee

Thank you for sharing your experience on Care Opinion.

It is lovely to hear that you and your son received such compassionate care and support from all members of the team during his stay in the Day Surgery Unit in the RHC. It is particularly nice to hear the attention to detail that staff displayed to ensure your son had just what he needed after his procedure. Your feedback highlights the impact this has on patients and families whilst having to deal with what can be a very stressful situation. We will ensure that your kind words are shared with the teams involved and I know they will be delighted to receive this.

I hope your son is recovering well at home.

Best wishes

Pam

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