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Substandard care

Story from nhs.uk

"Substandard care"

About: Pendle Community Hospital

From someone totally reliant on others to care about me , help me to move , assist when uncomfortable , get my needs right -this was absolutely NOT the place . Ignored, put through pain, improper procedures carried out . Kept waiting if i complained.

Appalling care .

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Responses

Response from Pendle Community Hospital 5 years ago
Pendle Community Hospital

Submitted on 17/12/2018 at 11:42
Published on nhs.uk at 12:06

Thank you for taking the time to share your experience on NHS Website about your stay at Pendle Community Hospital.

I am sorry to hear of your recent experience and will ensure that your comments are brought to the attention of the senior staff and shared with the team.

If you would like to provide further information about your experience, including the name of the ward you stayed on you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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