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never got through the front door

Story from nhs.uk

"never got through the front door"

About: The Tunbridge Wells Hospital

2nd not good vitis this month. today for diabetic eye clinic - but couldn't park anywhere at all it was absolutely chocca. i am disabled and can't part with any distance to walk so gave up and came home meanwhile tried to call to cancel and had to leave a message. have given up for this year. plus nad appt with breast clinic earlier this month which was ok except the only radiographer they had was off sick so had mammogram but no reading of this a nd no ulstra sound scan waiting for further appoikntment would it not have been better to cancel the appt so everything could be done at once?

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Responses

Response from The Tunbridge Wells Hospital 5 years ago
The Tunbridge Wells Hospital

Submitted on 20/12/2018 at 15:04
Published on nhs.uk at 16:05

Dear Ms Bowers

Thank you for taking the time to provide us with your feedback.

We were sorry to read about your recent poor experiences, whilst attending Tunbridge Wells Hospital.

Please accept our sincere apologies that you were unable to locate a parking space and did not manage to attend your diabetic eye clinic appointment.

Please be assured that we are committed to increasing the car parking capacity at Tunbridge Wells Hospital and a planning application will be submitted as soon as a business case has been approved.

Please contact the PALS Team at mtw-tr.palsoffice@nhs.net or by telephoning 01892 632953, if you would like our help in ensuring that a further clinic appointment has been organised for you.

We were also concerned to read that you had to reattend for your ultrasound scan, due to the radiographer being off sick.

We do hope you have since managed to organise a further appointment and the results of your mammogram.

However, should you require our assistance, please do not hesitate in contacting the PALS Team, as above.

Our patients feedback is very important to us and helps us to improve the services provided by Maidstone and Tunbridge Wells NHS Trust.

Thank you once again.

With kind regards.

The PALS Team.

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