Just been for a routine appointment with a nurse and asked about something I need a doctor to look at. Very helpful nurse told me the GP who would be best to see.
Back to the awfully situated reception desk where to give the people at the desk privacy you have to stand wedged next to the door. Heard, because it is impossible not to, the lady in front - with a dreadful cough - be told that the doctor would speak to her on the phone and decide whether she needed a proper appointment, the receptionist was apologetic but not allowed to make an appointment for her.
Eventually get to the desk, very pleasant receptionist tells me they can't book an appointment for me next week when the doctor I need to see is available and that I will have to try and phone on the day. .I have tried to phone before and the best I have achieved is 6th in the queue. They can't book for me to see them further ahead either, they are not allowed to.
Ask when the online booking system is going to be fixed. It isn't. Too many people using it an non online people not getting appointments. This is not the solution. It needs to be managed not removed. Having to phone and wait for ages in a queue for ridiculous.
Hopefully what I need looking at is not going to be a serious problem because who knows when I will finally succeed in the appointment lottery and get to see the doctor suggested to me.
"Ridiculously difficult to get an appointment"
About: Corner Place Surgery Corner Place Surgery Paignton TQ4 5AH
Posted via nhs.uk
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