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"Managing patient appointments"

About: University Hospital Hairmyres

(as the patient),

This has happened on a few occasions now.

Why, after receiving treatment are patients told by the doctor to book a follow up appointment for X amount of weeks (typically 4-6 weeks) only to be told by reception that this is not possible and will more likely be 3 months. I believe the doctor has mentioned a time scale for a reason.

My last experience, I received a letter after a "virtual appointment" telling me that a further letter would issued for a meeting with the doctor within 8 weeks. 11 weeks later, still no letter so I called the hospital. After checking, they had address wrong so any correspondence would have been sent to wrong address however a date was found at Wishaw for the 25th of Jan 2019,  17 weeks after the virtual appointment and over 22 weeks since my last treatment.

It feels to me like back log is always the excuse. This system is not the answer. .

I now eagerly wait for my next appointment to be completed and then to be told to come back 4 weeks later for further treatment. Better put my holiday in August 2019 on hold just in case.

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Responses

Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 19/12/2018 at 12:15
Published on Care Opinion at 13:07


picture of Cameron Sharkey

Dear Oscardz73,


Thanks for taking the time to provide the feedback above and I'm really sorry that your experience has been so frustrating to date.

It doesn't say in your post which specialty it is that you have been involved with. If you would like to call our Patient Affairs team on 01355 585325 and provide this information along with some personal details then myself or a colleague would be able to look into the matter further.

Kind Regards,

Cameron

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