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"I was looked after extremely well"

About: Queen Margaret Hospital / Day Surgery

(as a service user),

I went in for hand surgery . I was met by friendly staff who looked after me for the day. I was given all the information on how the day would proceed. Very helpful nurses organised me for surgery. The  anesthetist spoke to me before I went to theatre as well as the surgeon. This made me feel I was a person not a number on their list. After the op the nurse continued to check on me and made toast and a drink for me. Checking I was ok. The nurses were very helpful and made sure I knew what to expect after the op. They also contacted my wife to collect me and made sure I would return for the appointment to have dressing changed.

I was looked after extremely well and appreciate all the help that all the staff gave me.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 05/12/2018 at 15:32
Published on Care Opinion at 21:45


picture of Nola Cassidy

Dear Jasman

Thank you for taking the time to post feedback about your experience at day surgery. Our focus is patient centred care and it looks like we got it right for you. It seems that you were well informed of all aspects of your care. I will share your kind comments with all of the staff and wish you well in your recovery.

Kind Regards

Nola

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