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"Ophthalmologist - Highly commended"

I was recently referred to the Eye Casualty as I had a lesion on my optic nerve caused by an infection. I have to say that the level of service and attention to my needs was amazing. I was treated with care and dilligence by all staff, and the Opthamologist was extremely attentive and genuinely sympathetic to my concerns. He spent a great deal of time explaining things and allowing me the opportunity to ask questions. He and the rest of the team took excellent care of me. I did not feel as though I had to wait a long time and I could see that other patients were being seen in the same manner. My infection was diagnosed and a course of treatment cleared up the problem very quickly. The ophthalmologist seemed really pleased with the results and I actually felt that he cared about the problem so I highly recommend this department and his work.

I also made use of the breakfast canteen and I had a freshly prepared sausage bap which I would rate for quality and value for money. Overall a good experience which made up for the fact that I was ill.

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Responses

Response from Royal Berkshire NHS Foundation Trust 5 years ago
Royal Berkshire NHS Foundation Trust
Submitted on 12/12/2018 at 10:43
Published on nhs.uk at 11:06


Thank you for the great feedback, we try to ensure all patients are seen in a timely manner. We are really pleased to hear that your experience in Eye Casualty was positive and that you were also given the opportunity to have time to ask questions and left the department feeling happy that you understood your condition and management. This feedback is very much appreciated and will be passed on to all teams.

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