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Excellent patient care , support and empathy +++++

Story from nhs.uk

"Excellent patient care , support and empathy +++++"

About: Wansbeck Hospital

Just visited the Urology Day Patient facility today. Being an ex-senior nurse manager within the NHS, I am pleased to report that I found the staff ( Doctor / Nurses / Receptionists) to be highly professional, caring and supportive during this stressful time.

It's not often our hospital staff ( multi-disciplinary) receive feedback relating to their daily work, but I have to say that my patient management today was exemplary.

Thank you.

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Responses

Response from Wansbeck Hospital 5 years ago
Wansbeck Hospital

Submitted on 30/11/2018 at 15:37
Published on nhs.uk at 17:06

Dear Sir/Madam,

Thank you ever so much for finding the time to tell us about your visit to our Urology Day facility at Wansbeck General Hospital.

It is great to read that you found the team to be highly professional, caring and supportive particularly during such a stressful time for you.

I will share your kind review with the team who looked after you. I am sure this will be very gratefully received by all.

Many thanks and all the best,

Jan

Janice Hutchinson – Service Improvement Lead

On Behalf of The Patient Experience team

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