"Visited A&E twice recently - once for myself,..."

On both occasions, staff dealt well with obvious pressures.

It's clear that there is a huge demand on this service, yet the people we met managed to stay cheerful and professional throughout.

If there is one thing I would suggest for improvement it is to remind staff that falling into medical jargon and acronyms can be potentially confusing for patients.

For example, TTO for the meds we needed on discharge.

(My wife didn't have a clue what that meant - I only knew because I work in healthcare IT.)

The danger with slipping into jargon, is that patients are not always confident enough to ask about things they don't understand, and therefore are not really giving informed consent to treatment.

But as I say, this is a minor thing really, and the overall message is that QA A&E staff are doing a great job.