outpatients reception and waiting areas in hairmyres has many issues that should be addressed as soon as possible
waiting areas are crowded, there is very little room between the rows of chairs not a lot of room to move or for wheelchairs I see patients and staff having to squeeze past the waiting areas as there is no room
Reception area you line up to book in between waiting area chairs and Drs rooms with again no room to move people having to move around like its a maze and the reception desk is right at the waiting area with no form of privacy. while sat in the waiting area I could hear about 80% of what was being said at the reception desk and who each person was here to see. not very private is it?
to the side of the reception there is a nurses bay while sat in the waiting area there was a nurse on the phone to a patient discussing there health and there medication in full view of staff patients and relatives she was very loud and very brash. during her conversation on the phone the whole waiting room could hear she was talking to a patient with cancer.
also is there no better way for the clinics to be ran than staff standing in a corridor with a trolley and case notes out in the open
"Many issues that should be addressed"
About: University Hospital Hairmyres University Hospital Hairmyres East Kilbride G75 8RG
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