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Unacceptable wait

Story from nhs.uk

"Unacceptable wait"

About: Basildon University Hospital / Gynaecology

Arrived at ward, confirmed with staff that we had arrived and booked in. Also confirmed that notes were here.

Was told to wait in waiting area.

Waited 2 and half hours with no update guidance or information. We were dehydrated and without food over lunchtime period.

After waiting this length of time, asked how much longer the wait to discover they weren't sure we were here and they couldn't find notes.

After a further 30mims finally seen and duly informed to come back for scan next day.

Not impressed or happy to have waited 3 hours to be told next day to have a scan

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital

Submitted on 26/11/2018 at 14:14
Published on nhs.uk at 15:06

We are sorry that you have had cause to raise concerns about your recent appointment.

Your comments have been forwarded to the senior team to address with staff as appropriate.

In the meantime, if you wish to discuss anything further please contact our Patient Advice and Liaison Service (PALS) at pals@btuh.nhs.uk or telephone 01268 524900 Ext 4440 and they will investigate with the relevant teams.

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