"WRONG DIAGNOSIS/FAILURE IN DUTY OF CARE FOR..."

I am appalled at the service received today by the Red House. Having been the victim of a previous issue with communication when heavily pregnant

I had been assured that measures were being put in place to make sure that appointment confusion and misinformation did not happen again. I called this morning to book an appointment for my 4 year old who has infected blisters from chicken pox and a swollen insect bite. This after previously being told that she had dermatitis by the doctor last week. I called the

Red house surgery in particular as it was more convenient for us to attend this surgery today and had an appt booked for 15:30 today. My husband and 2 children arrived at the designated time only to be told the appointment had been made at gateways surgery. AT NO POINT IN TIME DID THE RECEPTIONIST ADVISE ME OF THIS BEING THE LOCATION. Instead my husband was told to wait 1hr or so to be seen at the other surgery - with a contagious child… I believe there to be a duty of care on the GP service to provide a competent level of care , especially to the vulnerable, young children falling within this category. Upon advising the reception team at the Redhouse that we could not wait, we were unable to rebook and I was told at 15:40 today ‘to call back in the morning and book an urgent appointment.’

I consider this to be a failing in discharging this duty of care and the surgery did not even show the basic human decency of trying to assist a sickly child who walked through the doors today.