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"Endometriosis patient refused help"

About: Shakespeare Medical Practice

So I go to a walk in because I’ve got an infection from a procedure I had done last week, woman next to me comes in with an infection but because I’ve a long term condition ‘endometriosis’ I’ve been rejected and I’m there crying because I’m in pain! “Go see your gp tomorrow” which I’ve explained I can’t get it for 2 weeks or “go see a sexual health clinic” ??????? I’ve endometriosis not an STI! Sick being treated this way I really am! Woman next to me has water infection gets seen and I think I’ve same or womb infection feel really dizzy and sick but because I’ve endometriosis NO I can’t be seen even though I’m in a serious amount of pain as it is after having to work all day in back to back meetings which made it worse! Standing there crying and treated like dirt as usual! The guy behind the counter doesn’t even know what endometriosis is because he rudely says to me “don’t know what it is, what is it” I started mentioning I had coil fitted last week I think I might have an infection and straight away he’s telling me I can’t be seen! I explained I’d ran out of pain relief and was in a lot of pain and couldn’t cope! A woman I know killed herself this week because she couldn’t get help!

I felt like killing myself last night because I was in so much pain! You refused to even let me see a dr! Like I said I think it might be an infection I wasn’t sure, I’m bleeding really heavily, foul smelling discharge in absolute agony! Like the fact you refused to see me is a disgrace and fact you refuse to see people because they’ve a long term condition especially one like endometriosis is a disgrace! It’s one top 20 most painful conditions! I’ve had 1 hours sleep I’m in that much pain! Been throwing up all night! Something is seriously wrong and you could have left me with a serious infection! Luckily I’ve got gynae this morning but I was and am in a lot of pain even worse! How can you reject me? Yet someone will come in for a cold and you won’t reject them!

I’ve been to a walk in before about the same thing and they helped me! 111 previously have told me to go to a walk in when I had this happen last time I had the coil and they were happy to treat me!

So yes thanks for treating me like dirt last night really appreciated!!!!

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Responses

Response from Shakespeare Medical Practice 5 years ago
Shakespeare Medical Practice
Submitted on 03/12/2018 at 10:13
Published on nhs.uk at 11:06


I am very sorry to hear that you feel you had a negative experience of our service. If you would like your concerns to be looked into further please contact the Practice Coordinator who would be happy to discuss these issues with you.

Kind Regards

Shakespeare Medical Practice

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