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Iritis treated appallingly

Story from nhs.uk

"Iritis treated appallingly"

About: St Helens Hospital / Ophthalmology

A month ago I left a review stating how pleased I was with my treatment. Sadly, this time my eye exam was completely inadequate, pupils not dilated, not even asked to look up, down, left, right. No OCT scan done despite the nurse trying to prompt the doctor to request one. The doctor was rushed and rude. He got most of the anaesthetic drops over my face and not in my eyes, didn't offer tissues and impatiently tapped his hand on the chin rest. He then rushed the slit lamp straight at my unanaethetised eyes and when I complained he shouted me down. I have no idea if my eye is better or worse and only got a prescription for new sterile drops by standing my ground. At which point he asked which eye I needed them for. My local optician does a better eye exam than this. Thank goodness I had a family member with me for support. Do not go in to see the doctor alone.

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Responses

Response from St Helens Hospital 5 years ago
St Helens Hospital

Submitted on 12/11/2018 at 10:51
Published on nhs.uk at 12:06

Thank you for taking the time to comment on your recent experience in the Ophthalmology Department, we are very sorry that this visit did not meet your expectations.

We appreciate all comments that we receive, both positive and negative, and use them to learn from and improve our practices, and the comments you have made here will be fed back to the team involved in your care. If you would like to discuss your experience further you can contact the PALS team by telephoning 0151 430 1379 or by emailing pals@sthk.nhs.uk? and providing some more details so that the concerns you have raised can be looked into. Once again, we are sorry you had a poor experience but can look into your concerns further if you contact the PALS team.

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