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"Excellent service to Devon visitor"

About: Royal Devon & Exeter Hospital (Wonford)

I have a challenged immune system and developed an infection whilst in Exeter and thus away from my normal medical support network.

I came to the D&E expecting to have to go through the full A&E experience and with that a lost day, that I would undergo in London.

I was surprised but very pleased to be respectfully and professionally processed by a smiling receptionist, reviewed by a thorough and attentive triage nurse and in very quick time, treated by a nurse practitioner who, despite no assistance whatsoever from my own London GP surgery, got expert microbiological advice and had me on the right antibiotics within an hour.

I know that there might be greater strain on resources at more busy times of the day but the system at D&E's A&E/Walk in centre appears to me to be a model hat other should copy.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 5 years ago
Royal Devon & Exeter Hospital (Wonford)
Submitted on 12/11/2018 at 16:12
Published on nhs.uk at 17:06


Thank you for taking the time to share your experience in the Emergency Department/ Walk In Centre at the Royal Devon & Exeter Hospital. I am delighted that you are happy with the care you received & I would like to thank you very much for your positive feedback.

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