This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

dementia awareness

Story from nhs.uk

"dementia awareness"

About: Frimley Park Hospital / Rheumatology

I was left a pack next to my mum's bedside with details regarding the dementia team at Frimley Park. I was so pleased to have a contact to highlight my mum's difficulties. She is unable to understand the menu cards or operate the complicated bedside tv. The lady I spoke to could not wait to get me off the phone and told me that ward staff were not busy all the time and could help. This was not the response I was hoping for.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Frimley Park Hospital 5 years ago
Frimley Park Hospital

Submitted on 12/11/2018 at 11:16
Published on nhs.uk at 12:06

I am so sorry that this was your experience, this is not the standard of care I would expect. Please could you let me know some more details and call PALS at Frimley Park? You can email them on palsfrimleypark@fhft.nhs.uk or ring them via switchboard on 01276 604604. I have informed our head of dementia care to look into this as much as he can.

regards

Michelle Youens

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k