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Highest standard of care

Posted By xraygx99

"Highest standard of care"

About: Forensic mental health / Low secure services

(as a service user),

I would like to say that Prospect House has got a standard for care in the highest it 100 out of 100 for support and care in the trust but I was not happy about one day in the evening Well's Road table on if the Qualified to the Well's Road. We could not go out on leave I was very sad. and annoyed because I still have leave left

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Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 16/11/2018 at 07:16
Published on Care Opinion at 11:39

Thank you for this post. I am pleased that you have had a positive experience in Prospect House. I am sorry that your leave had to be cancelled recently. The Wells Road Centre is facing staffing pressures at the moment and I am sure that was the reason why this happened.

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Response from Sarah White, Occupational Therapist, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Sarah White
Occupational Therapist,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 16/11/2018 at 12:02
Published on Care Opinion at 12:30


Thank you for both your positive and negative comments as we appreciate all feedback. I am sorry that you were unable to get out on leave recently and the emotions that it made you feel. The staffing pressures mean that this was unavoidable, however, we will endeavour to communicate more effectively with you in the future when this situation arises. This has been addressed with yourself on an individual level, which you said you were satisfied with and communicated to all staff members.

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