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"Bickerstaff Unit - Princess Royal Hospital"

About: The Princess Royal Hospital (Telford)

Can only echo the other 5 star reviews, what a credit to the NHS.

I attended the Unit for an Endoscopy and Colonoscopy on 3rd November and the first pleasant surprise was that despite the full waiting room I was called through at the appointed time. From then on throughout the various stages of initial assessment though to the procedure and eventual discharge I was treated at all stages by caring and friendly staff who put me completely at ease and made the whole process much less daunting than I had been fearing,

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Responses

Response from The Princess Royal Hospital 5 years ago
The Princess Royal Hospital
Submitted on 27/11/2018 at 13:42
Published on nhs.uk at 14:06


Good morning,

Thank you for sharing your recent experience with us. I have shared your feedback with the Ward Manager for the Endoscopy Unit so they are aware and can also share this with staff who cared for you. Receiving feedback means a lot to our staff and so thank you for your kind words.

I do hope you are recovering well following your procedure.

Kind regards

Patient Experience Team

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