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Very disappointed.

Story from nhs.uk

"Very disappointed."

About: Withington Community Hospital

Very disappointed in this particular hospital. I got referred here by another hospital and it took them 2 months to actually book me in for a test. They claimed that they had not received my referral. When I decided to complain, they miraculously found my referral. After eventually having my test done. I am still waiting for results. I can not speak to the secretary on the phone, as there is never anyone there! the reception staff are very rude and unhelpful. Even the hospital I am with have tried to chase up my results and still nothing. Three months, I have been waiting!

It is a disgrace of a hospital, I will not be going again!

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Responses

Response from Withington Community Hospital 5 years ago
Withington Community Hospital

Submitted on 08/11/2018 at 11:48
Published on nhs.uk at 12:06

We were very sorry to receive your comments and concerns via the NHS website about your experiences at Withington Community Hospital. I am very sorry that you have experienced delays with your tests and again with your wait for results. I am also sorry that your experience with the reception staff has been poor. It is very difficult to respond to the specific concerns you have raised or indeed to chase up the results that you are waiting for without being able to investigate your concerns in more detail. We take all issues concerning patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO18/0197 they will be able to discuss this with you.

The Patient Experience Team

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