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Treatment of my elderly aunt

Posted By Park725

"Treatment of my elderly aunt"

About: Queen Elizabeth University Hospital Glasgow

(as a relative),

My elderly aunt was recently taken to GRI by ambulance in the early hours with a severe mouth bleed. She was seen by excellent staff but as they have no MaxFax department she was transferred to the QUEH. Again by ambulance at around 03.30. She was duly seen by MaxFax who controlled the bleed and was told she could go home. This was around 06.30 approx.

One of the wonderful nurses came into the cubicle and asked "You got money? I'll phone you a taxi." Really? An 88 year old registered blind pensioner who arrived by ambulance in blood stained nightwear and they'll phone a taxi? OUTRAGEOUS. To add insult they had the audacity to give her a pair of paper trousers to put on for the 12 mile journey home as she was only in nightwear. Words actually fail me.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 13/11/2018 at 10:09
Published on Care Opinion at 12:02

picture of Nicole McInally

Dear Park 725

I was so sorry to hear of the experience of your elderly Aunt. I would like to provide assurance that every patient is individually assessed about their discharge from hospital to ensure safety and dignity. I understand that you have been in touch with our complaints team, thank you, as this will allow us the opportunity to review your Aunt’s care in detail and take forward any learning that is needed.

Kind Regards

Morag Gardner

Chief Nurse - South Sector

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