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At the care as patient i felt they did not...

Story from nhs.uk

"At the care as patient i felt they did not..."

About: Springfield University Hospital (London)

As a patient under their care i felt they did not respect me, treat me differently, made me really unwell and the environment are not that clean either.

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 5 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 06/11/2018 at 16:06
Published on Care Opinion on 07/11/2018 at 11:34

Dear Leema Begum

My name is Farai and I am the Engagement & Experience Co-ordinator for the Trust. Thank you for taking the time to share your story about your experiences with out services. I am sorry that you have had such a negative experience using our services.

I would like to assure you that the Trust is committed to ensuring that everyone has a positive experience of care, therefore can you please contact the PALS advice line on 020 3513 6150 or email the Engagement & Experience Team at complaints@swlstg.nhs.uk so you can let us know which service this story relates to so we can investigate this further or if you would like to raise this as a formal complaint.

Once again I am truly sorry for your experience.

Kind regards

Farai

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