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Care Opinion

Some staff should be ashamed to call themselves...

Story from nhs.uk

"Some staff should be ashamed to call themselves..."

About: Queen Elizabeth Hospital (London)

My brother has been admitted with onset of MS. It has been a huge shock for him, he is unable to walk, slurred speech is confused and has mental health issues. Some of the nurses are great, unfortunately some of the nurses are plain lazy, rude and totally disorganised. He is on Acute/urgent Care Unit, Ward 1. He cannot get out of bed in his own, he has been asking for a shower or bath for days and has been on the ward for over a week without one, but some nurses ignore him or fob him off with... I’ll leave a note for the next shift, This is a common theme.

I asked a nurse as she looked like the head nurse and was told that they could not shower him today or tomorrow, I asked who can I speak to book it in...

she basically said ask someone else. and If he wants a shower, me and my sister would need to do it all ourselves without any help. We had to find a wheelchair, get the towels, lift him out of bed and go in shower with him....dry him and then try and lift him back into bed.

The hospital is disorganised with poor Ward management, and generally dirty, this nurse's someone else can do it attitude basically sums up our experience. Please can you send her on a course or find something more suited to her skill set.... I thought nurses were meant to care?

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Responses

Response from Lewisham and Greenwich NHS Trust 5 years ago
Lewisham and Greenwich NHS Trust

Submitted on 13/11/2018 at 14:10
Published on Care Opinion at 15:33

I can only apologise for the negative patient experience that your brother has received on AMU Ward 1. I have shared this with my team and discussed how we can improve and learn from this feedback, and have put the following learning and action plan in place to improve our service delivery:

· Ensure all patients we admit in AMU are offered a shower; or show to the patient, relatives that we have a shower facility.

· Assess whether the patient is able to use the facility, if not the named nurse and HCA will assist the patient to meet their care plan needs.

· Improve on our customer care particularly with our method of communication to patient and relatives.

· Ward sisters to monitor during their quality and safety rounds in the morning and speak to patient/relatives for any care concerns.

Matron

AMU Wards 1 & 2

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