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Waiting time for blood test

Story from nhs.uk

"Waiting time for blood test"

About: Queen's Hospital / General medicine

Terrible waiting times

On Monday 22 October I waited 2 hours

Then on Tuesday 23 October I waited 1 hour blood testing services in havering are atrocious and serious action needs to be taken to reducing wait times

Service delivery is unacceptable

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 13/11/2018 at 18:01
Published on nhs.uk at 19:06

Thank you for taking the time to make us aware of your experience. I am so sorry to hear about the delays you encountered trying to get your blood tested. Unfortunately, we are unable to determine how many patients are going to need to access the walk in phlebotomy service on any one day. Therefore sometimes the wait is longer than we would like. We do run phlebotomy services were patients can book appointments, the details can be found on our website, www.bhrhospitals.nhs.uk. Once again, I am sorry to hear about the delays you encountered and would like to thank you for taking the time to make us aware of your experience.

Kind Regards

Clare Bailey

Professional Lead for AHP’s & Nursing for Cancer and Clinical Support

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