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Very bad experience from Midwife unit

Story from nhs.uk

"Very bad experience from Midwife unit"

About: Queen's Hospital / Maternity care

The staff at Coral Ward treated us with utter disrespect. The place is run in a very unprofessional way. all that the staff are interested are to tick the boxes given to them. they dont care about the well being of the patient. the moment you question them then they treat you with a vengeful behaviour and will try to make things very difficult for you.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 30/10/2018 at 17:46
Published on nhs.uk at 18:06

Thank you for taking the time to make us aware of your experience, I am so sorry to hear that you were unhappy with the care provided to you on Coral Ward, I am so sorry to hear the concerns that you have raised as this is not how we want our patients to feel. I would like to encourage you to contact our Patient Advice and Liaison service (PALS) so that we can address the concerns you have raised with us personally. The PALS team can be contacted on 01708 435 454 or by email, bhrut.pals@nhs.net and they will do all they can to help you.

Kind Regards

Susan Lovell

Interim Director of Midwifery

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