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Always running late

Story from nhs.uk

"Always running late"

About: The Royal London Hospital / Ophthalmology

I have attended the the Ophthamology appointment on three different occasions after being refered by my GP. I was given a appointment date and time.

All three occasions I arrived on time however I was not seen by a consultant until after 2 hours .

I'm told each time the clinic is running late. My last appointment was at 10.40 so i don't understand how the clinic could be running so behind.

I was then told I had to retake some photos of my eyes which I had done at a previous appointment because they couldn't find it on their system. I ended up being at the hospital till 3.00.

An appointment which shouldve taken maximum 30 mins ended up taking up half my day.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital

Submitted on 25/10/2018 at 16:21
Published on nhs.uk at 17:05

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details - RLHpals@bartshealth.nhs.uk or telephone 0203 594 2040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci

Central Complaints Officer

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