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"Looking to treat the whole person"

About: Dundee Dental Hospital

(as a service user),

I have suffered from a dull sinus pain sensation since my youth. Back before the Millenium in Glasgow I got a crown done on my left eyetooth. This came loose and fell out once or twice so at a later date my own dentist in Glenrothes, on the cusp of retirement, replaced it with a socket that held firm.

It soon developed  signs of pain so he referred me to Leven for a root canal treatment and then to Dundee Dental Hospital. Xrays showed up no signs of abscess, etc. so the specialist eventually had to dub it Atypical Odontalgia..and disappointingly, Pain Management was my only recourse.

Fast tracking to present time: Just before I was to report back to my specialist for latest referral after slowly coming of medication I was alarmed not only by the bad pain in my face but also by a not disimilar and hence possibly linked nerve pain around my joints in general like a numb pins and needles. Tendonitis was my own rough guess. Unfortunately my specialist had to cancel that appointment due  to illness. By the time I got an appointment remnants of that pain, mainly in lower left limb still persisted. She speculated a virus.

This is debilitating such and confidence sapping. Long protracted waits when something or other might be done for the patient is conterproductive in my view. My complaint however is more to do with the NHS in general not the Dental Hospital who have been too good; the doctor seemed to be on the same wavelength looking to treat the whole person.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 04/11/2018 at 19:13
Published on Care Opinion on 05/11/2018 at 11:56


Dear “Helgasan”

Thank you for your kind comments regarding the care you have received at the Dental Hospital, which I will share with the staff.

I am sorry to note that your experience of the NHS in general has not been as timely as you would have wished and, as such, has impacted on your wellbeing and confidence.

Without further information, I am unable to respond regarding your journey of care but should you wish us to look into your specific concerns, please contact our Complaints and Feedback Team on 0800 027 5507 (freephone) or by email to feedback.tayside@nhs.net

Kind regards.

Joanne Cowburgh

Clinical Care Group Manager, Specialist Surgery

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