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"Excellent service from the Minor Injuries Team"

About: Royal Hallamshire Hospital

I visited the minor injuries unit to have a few injuries assessed following a mental health crisis a few days earlier. I was extremely anxious to attend but all the staff were very friendly and really lovely. Whilst waiting in the queue listening to other patients being checked in, I became increasingly anxious that the receptionist would ask about how my injuries had occurred as the other patients would be able to hear but she didn’t enquire for further details, she was really friendly and her awareness eased my anxiety. The nurse and radiographer also did everything they could to put me at ease. I was in and out within an hour without any added pressure to having discuss what had happened. I’d highly recommend this service to anyone. Really impressed.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 02/11/2018 at 17:16
Published on Care Opinion on 03/11/2018 at 09:14


Thank you for leaving feedback. We are very sorry to learn you have been through this difficult experience, but by sharing this you will have provided reassurance for others in similar situations. The staff at the Minor Injuries Unit will really appreciate your kind words and they too will be very encouraged by this.

With thanks and all best wishes for your continued recovery

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