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"Dedicated staff"

About: Crosshouse Hospital / Accident & Emergency

(as a service user),

I recently Came to A&E at Crosshouse Hospital after taken unwell at the weekend. 

I was brought in by ambulance and my care was handed over to a nurse Bernadette and Dr Clair. I cannot begin to thank them enough at how carefully and caring my they nurses me and listened to every word carefully as I was scared nervous feeling alone . I was made to feel as if I mattered and also listening I knew they also cared for others in there care in a very challenging situation. 

I just wanted to let managers know how well staff at the front line actually work. Thank god for our NHS and dedicated staff who work at weekends and give more than is deserved by many  

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Responses

Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 5 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran

Emergency

Submitted on 16/10/2018 at 22:35
Published on Care Opinion on 17/10/2018 at 09:42


picture of Claire Gilroy

Dear Sorrback,

Thank you so much for your kind words. It means a lot to hear that you felt that Bernadette and I listened to you carefully and made you feel like you mattered (which of course you do).

Receiving positive feedback is always lovely however this is particularly special coming after such a frantic weekend! I will share your feedback with Bernadette and the whole team at the morning huddle tomorrow.

I hope you are feeling better.

Claire

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