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Great staff

Story from nhs.uk

"Great staff"

About: Royal Blackburn Hospital / Accident and emergency

Was advised to go to A&E due experiencing pain in my chest. The staff I saw in A&E, X Ray and particularly Ambulatory Care were excellent. They were professional and cheerful, thoughtful, listened to my concerns, kept me fully informed and treated me with respect. The Ambulatory Care Unit is modern and I found it very clean and tidy.

My only criticism is the information on waiting times displayed in A&E. The figures didn’t make sense and I am not sure how helpful it is to give waiting time information for other sites.

Overall, a very positive experience.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 15/10/2018 at 15:48
Published on nhs.uk at 16:06

Thank you for taking the time to tell us about your recent attendance at the Emergency Department and Ambulatory Care Unit at Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback about the staff who treated you during your visit.

We are delighted to pass your comments and thanks on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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